Balu Chavan is a technology product leader with over 15 years of experience in the telecommunications industry, specializing in billing, CRM, and large-scale digital platform transformations. He currently leads product initiatives focused on Salesforce-based service modernization, integrating AI to enhance customer and agent experiences. His work centers on applying Agentic AI to telecom billing and revenue management, enabling proactive issue resolution, improved accuracy, and operational efficiency. He is passionate about building intelligent, customer-centric platforms at scale.