Arjun Bhalla is a tech leader with 10+ years of experience driving strategic growth and building new businesses across SaaS and enterprise tech. Currently Director at ServiceNow, he leads strategy & operations for product lines in Back & Middle office tech, including AI and automation solutions. He’s scaled innovative software at ServiceNow, Adobe, and through consulting with 20+ companies via Kearney. Arjun holds BSE and MSE degrees in Industrial & Operations Engineering from the University of Michigan, where he also taught courses in lean manufacturing and decision modeling.